NAMP® Terms of Use

BY REGISTERING FOR ANY NAMP®/NAMU® CERTIFICATION PROGRAM OR CAMPUSMORTGAGE® TRAINING CLASS YOU HEREBY ACKNOWLEDGE YOU HAVE FULLY READ AND ACCEPT THE ITEMS FOUND WITHIN THE NAMP® TERMS OF USE (AS IDENTIFIED BELOW). BY REGISTERING FOR ANY NAMP®/NAMP® CERTIFICATION PROGRAM YOU HEREBY ACKNOWLEDGE YOU HAVE FULLY READ AND ACCEPT THE ITEMS FOUND WITHIN THE NAMP® CERTIFICATION HANDBOOK or NAMU® Certification handbook respectively. BY USING OUR WEBSITE AND SERVICES YOU ARE ACCESSING A COMPANY LOCATED IN BROWARD COUNTY, FLORIDA.

NAMP® Trademarks:

• NATIONAL ASSOCIATION OF MORTGAGE PROCESSORS: Serial Number: 78967706 / Registration Number: 3266981

• NAMP: Serial Number: 77550696 / Registration Number: 3598035

• Certified Master Loan Processor (CMLP): Serial Number: 86751190 / Registration Number: 4941170

• UNDERWRITER BOOTCAMP (UB): Serial #: 85868654 / Registration #: 4425017

• PROCESSOR BOOTCAMP (PB): Serial #: 85868678 / Registration #: 442501

• CERTIFIED MORTGAGE PROCESSOR (CMP): Serial #: 87093427 / Registration #: 5137570

• Certified Ambassador Loan Processor (CALP): Serial #: 90557015 / Registration #: 6663538

How To Contact Us:

NAMP, Inc. (DBA: National Association of Mortgage Processors) is a "for profit" Florida corporation with a mailing address at: Presidential Circle -- 4000 Hollywood Blvd. -- Suite 555-South -- Hollywood, FL 33021. You can email us at contact@mortgageprocessor.org or call us at (800)865-8550. You can also fax us at (954)323-7518.

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External Terms of Use Agreements:

• CampusMortgage® Terms of Use: As the training division of NAMP®, CampusMortgage® conducts all the training classes included within each NAMP®/NAMU® Certification program. As such, the Student is subject to the CampusMortgage® Terms of Use when accessing a CampusMortgage® training class purchased from NAMP® — whether purchased as an individual class, or part of a NAMP®/NAMU® Certification Program/Bootcamp/Special Offer/Package Deal.

• NAMU® Terms of Use: As a NAMU® reseller, all NAMU® Certification programs offered for sale on NAMP®’s website are conducted by NAMU®. As such, the Student is subject to the NAMU® Terms of Use & NAMU® Certification Handbook when completing a NAMU® Certification program purchased from NAMP®.

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Conducting Business on the Internet: You acknowledge and agree that electronic communications and databases are subject to errors, tampering and break-ins and that, notwithstanding the efforts of NAMP® to implement reasonable security precautions, NAMP® does not guarantee or warrant that such events will not take place. You agree to follow all access and security procedures provided from time to time by NAMP®, and you will not attempt, nor will you aid or abet any other person in any attempt, to circumvent or otherwise interfere in any way with any security precautions or measures of NAMP®.

No Unlawful or Prohibited Use: As a condition of your use of the Website, you will not use the Content or access the Website for any purpose that is harmful, abusive, derogatory, defamatory, in violation of any confidentiality obligation, invasive of any third party's rights, unlawful, disruptive to the Website, or otherwise prohibited by these terms, conditions, and notices in the Terms of Use and the Privacy Policy. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website. NAMP® reserves the right to terminate your use of the Website, in its sole discretion, with or without notice, if NAMP® reasonably believes that your conduct fails to conform to the Terms of Use.

Course Updates: Mortgage regulations & guidelines can change throughout the year. With that said, we make every effort to keep our Students updated and do this in a variety of ways. We start with an annual review of each course to determine if full, partial or no revamping is needed, and will revise the course(s) once a year accordingly. We also include source links within each presentation, so Students throughout the year can get updated on their own. We may also put together a supplemental “update” webinar when a MAJOR rule change occurs. For example, we published an “update” webinar when the DODD/FRANK Act first came into law because the new law required major guideline changes which affected the entire mortgage industry. Finally, we post weekly training videos and articles within our weekly e-newsletter, The Mortgage Standard, which often cover breaking mortgage news & proposed legislative changes.

Testimonial Disclaimer: In accordance with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

• Testimonials appearing on this website are received in various forms via a variety of submission methods. The testimonials reflect the real life experiences of individuals who used our products and/or services. However, individual results may vary. We do not claim, nor should the reader assume, that any individual experience recounted is typical or representative of what any other consumer might experience. Testimonials are not necessarily representative of what anyone else using our products and/or services may experience. The people giving testimonials on this website may have been compensated with free products or discounts for use of their experiences.

• The testimonials displayed are given verbatim except for grammatical or typing error corrections. Some testimonials may have been edited for clarity, or shortened in cases where the original testimonial included extraneous information of no relevance to the general public. The National Association of Mortgage Processors (NAMP) is not responsible for the opinions or comments posted on this website, and does not necessarily share the opinions, views or commentary of postings on this website. All opinions expressed are strictly the views of the poster or reviewer. All testimonials are reviewed for authenticity before they are posted for public viewing.

Refund Policy: No refunds or credits will be issued if a student and/or customer has, AT ANY TIME, logged into any recorded webinar course, or downloaded any course materials or requested a Certificate of Completion for the course/certification/bootcamp/bundled package purchased. If a student and/or customer has not logged into a recorded webinar course, or downloaded any course materials or requested a Certificate of Completion, the customer is entitled to a full refund (minus a $75 administrative cancellation fee) provided a refund request is received in writing or via e-mail by NAMP® within (5) calendar days from the date of purchase. If a refund is issued to a customer, the customer will not be permitted to repurchase any NAMP®/NAMU®/CampusMortgage® product from NAMP®/NAMU®/CampusMortgage®, or its affiliate resellers. NOTE: there are no refunds on corporate sponsorship packages that include advertising, “brand awareness” initiatives, email marketing, banner ads, etc.

Member/Certificant Complaint Resolution (Not Provided): We do not get involved in member/certificant complaint resolution, and as such, we will not become the judge or jury in deciding who is right and who is wrong.

NAMP® Membership Phased Out (UPDATE NOTICE): NAMP® Membership was phased out on 08/25/17; therefore, NAMP® membership is no longer offered for sale. As a result, NAMP® Membership is not a requirement to obtain/maintain active NAMP® certification. Please note that all existing active NAMP® members will still have membership benefits until his/her NAMP® membership expires.

Discount/Special Offer Disclaimer: After a purchase is made, all discounts, special offers, bundled package deals & coupons cannot be combined/exchanged with any other current or future special offer, promotion, discount or group offer. NOTE: All special offers, vouchers & promotions are made available to all new and existing customers — for example, if your co-worker received a voucher (discounted price and/or package deal) from us, we will always honor that same voucher to you.

Job Placement Not Provided: For those students who are seeking to find job within the mortgage industry please note we do NOT provide job placement assistance of any kind. Aside from the current state of any given job market, there are many other factors that go into a student landing a job after obtaining NAMP® certification — which are out of NAMP®’s control (i.e. a student’s professionalism, interpersonal skills, enthusiasm, employment track record, etc.). With this is mind, we do not provide job placement assistance, nor do we guarantee a student will find a job. However, upon request we can provide a student with “job search resources” which is a PDF file containing a variety of free resources such as resume builder websites, job posting sites, etc.. NOTE: the “job search resources” PDF file is simply a minor, value-added component of what is being purchased and should not be factored in heavily when making the purchase decision.

NAMP® Membership/NAMP® Certification Revocation: We reserve the right, at any time, to revoke your NAMP® certification for reasons including (but not limited to) violation of the NAMP® Code of Ethics, expiration of NAMP® certification, etc.

Use of NAMP® Logo & Name on Promotional Materials: We do NOT allow certificants to use the NAMP® logo/name on any promotional materials (i.e. business cards, websites, brochures, online/print advertising, etc.). However, you may list your active NAMP® certification and active NAMP® membership on your resume and LinkedIn.com profile. For example,  you may add the NAMP® certification acronym to your LinkedIn.com profile name (for example, John Smith, NAMP®-CMLP). You may also add the NAMP® certification to your LinkedIn.com "Certifications" section of your profile, i.e. Certified Master Loan Processor (NAMP®-CMLP). NOTE: Please do NOT add your Student # as the "License #”. Remember, your NAMP® certification is not a license; it is strictly a “professional development” program.

Opinion-Editorial (Op-Ed) Disclaimer For NAMP® Library Articles: The views and opinions expressed in the NAMP® Library articles are those of the authors and do not necessarily reflect any official NAMP® policy or position. Examples of analysis performed within this article are only examples. They should not be utilized in real-world application as they are based only on very limited and dated open source information. Assumptions made within the analysis are not reflective of the position of NAMP®.

Training & Certification Disclaimer: By registering for any NAMP® or NAMU® class/certification program you hereby acknowledge you have fully read and agree to the NAMP® Terms of Use, Refund Policy & Certification Handbook. This is a Florida corporation, and all training & certification offered through NAMP®/NAMU® is "professional development" and is for informational purposes only (not to serve as licensure training or legal advice). Obtaining NAMP®/NAMU® certification does not imply you are an "expert" or "licensed" in any mortgage related field -- it simply means you have taken CampusMortgage® training classes and passed a timed online proctored exam. It also does not guarantee you will find a job. We do not provide job placement assistance. We are not owned, operated or affiliated with HUD, FHA, VA, State Government or Federal Government in any way. NAMP®/NAMU® certification is not a local, State or Federal Government issued certification. We reserve the right, at any time, to strengthen and enhance any NAMP®/NAMU® certification by changing curriculum and/or discontinuing any of the training classes included in any NAMP®/NAMU® certification. We also reserve the right, at any time, to change the NAMP®/NAMU® certification process and/or discontinue any NAMP®/NAMU® certification altogether. NOTE: NAMP®/NAMU® certification is available only to United States citizens and lawfully admitted permanent residents of the United States.

NAMP Member/Certificant Directory (Public Profile) - Hold Harmless/Indemnify: Your privacy is very important to us, and we take every measure to safeguard your privacy. HOWEVER, if you provide NAMP with your Name/Profile Image as it relates to your NAMP Membership/Certification, this means you give NAMP permission to publish it within the NAMP website and NAMP Member/Certificant Directory. And as such, this means that you are allowing everyone, including people off of the NAMP website, to access and use that information, and to associate it with you (i.e., your name and profile picture). Your decision to post your Name/Profile Image within the NAMP Website and NAMP Member/Certificant Directory means you shall hold harmless and indemnify NAMP and its agents, directors, officers, members, employees and/or volunteers from any and all claims, loss, damage, costs (including court costs & attorney fees) however caused resulting from or arising out of or in any way connected to your Name/Profile Image being made public via the NAMP Website and NAMP Member/Certificant Directory. NOTE: If you prefer to not have your Name/Profile Image posted on the NAMP® Website and NAMP® Member/Certificant Directory, you may opt out at any time by simply emailing or calling us directly at 800-865-8550 Press 2, and we will promptly remove it.

NAMP® Certification - Hold Harmless/Indemnify: By proceeding forward with obtaining any NAMP® certification, you hereby agree to indemnify and hold harmless NAMP® and its employees, officers, directors, trustees, shareholders, affiliates, and agents (as it relates to your NAMP® certification) from and against any and all liabilities, actions, claims, damages, costs, losses, and expenses, including, without limitation, reasonable attorneys’ fees & costs, arising out of (a) any negligent act or omission by you, or (b) any breach of any term contained in the NAMP® certification paperwork. This indemnification shall remain effective indefinitely and shall not terminate with the expiration or termination of your NAMP® certification.

Training Class - Hold Harmless/Indemnify: By proceeding forward with taking any NAMP® or CampusMortgage® training class, you hereby agree to indemnify and hold harmless CampusMortgage® and its employees, officers, directors, trustees, shareholders, affiliates, and agents from and against any and all liabilities, actions, claims, damages, costs, losses, and expenses, including, without limitation, reasonable attorneys’ fees & costs, arising out of any negligent act or omission by you. This indemnification shall remain effective indefinitely and shall not terminate with the expiration or termination of the training class.

1-Year Access: Once a student enrolls, the student will have one year of access to the CampusMortgage® Online Training Portal & related services, which will start from when the student first logs into the CampusMortgage® Online Training Portal — not from date of purchase. This one-year period applies to the webinars, course materials, exams and customer support.

Certification Exam Format: You may re-take a NAMP® certification exam up to (3) times with a “cooling off” period of (14) calendar days between each failed exam. If you fail a NAMP® certification exam three times, you must wait 1 year before you can re-register for the same NAMP® certification -- the 1-year waiting period will start from the date of the third failed exam.

Copyright: All content appearing on this Web site is the property of National Association of Mortgage Processors® (NAMP®). Copyright © 2024. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ® 2024 National Association of Mortgage Processors® (NAMP®). All rights reserved.

Use of Trademarks: All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by NAMP®. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of NAMP®'s Online Store or any third party, except as expressly granted herein.

Use of NAMP®'s Services, Products, Websites & Online Store: Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. NAMP®'s Online Store, its subsidiaries and related entities (the “Company”) reserve the right to refuse service, terminate accounts, and/or cancel orders (e.g., CampusMortgage training classes, NAMP certification), in its sole discretion, including, without limitation, if the Company believes that a customer or potential customer’s conduct violates applicable law or may be deemed harmful to or interfere with the interests of the Company.

Instructor Questions Not Permitted. We do not permit students to ask questions directly to the instructors. However, we do include source links within each presentation, so students can gain further clarity on particular topics and get updates throughout the year on new rule/guidelines changes, etc.

Accessibility Statement: NAMP® is committed to facilitating the accessibility and usability of all of its websites for all our customers, including people with disabilities. We strive to meet the standards of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). Our efforts are ongoing as technology advances. 

As for viewing our online training classes, here are some of the accessibility steps we’ve taken:

1. We’ve added Close Captioning to all our training classes.

2. We provide all students with 1 year access to our training classes, even though the average time a student takes to complete the training is between 1-3 months.

3. We utilize a video streaming service, which adheres to WCAG AA compliance standards such as ease of use with screen readers to help ensure that all video player elements can be read properly by screen readers, like JAWS & NVDA, as well as a default color contrast ratio that meets minimum WCAG AA standards, and more.

4. We can provide a student with extra time to take the exam instead of the standard 1-hour time limit.

5. We can make other special accommodations in accordance with ADA requirements.

If you require special ADA accommodations, please do not hesitate to contact us at contact@mortgageprocessor.org or 800-865-8550 x104 during our normal business hours (Monday thru Friday, from 11:00 AM to 8:00 PM EST.).

Website Links: NAMP® provides links to other non-affiliated Internet sites. You should review any unaffiliated Internet sites to determine its policies on privacy and security and for information on how it uses data. NAMP® is not responsible for such unaffiliated Internet sites' policies, and expressly disclaims any and all liability related to such policies.

At certain places on this Web Site, live "links" to other Internet addresses can be accessed ("Linked Sites"). Such Linked Sites contain information created, published, maintained, or otherwise posted by institutions or organizations independent of NAMP®. NAMP® does not endorse, approve, certify or control these Linked Sites and does not guarantee the accuracy, completeness, efficacy, timeliness or correct sequencing of information that they contain. Use of Linked Sites is voluntary, and should only be undertaken after an independent review by the user of the accuracy, completeness, efficacy and timeliness of the information contained therein. In addition, it is the user's responsibility to take precautions to ensure that material selected from such Linked Sites is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. NAMP® is not responsible for, and expressly disclaims all liability for, (i) the contents of any Linked Site, (ii) damages of any kind arising out of the use of such Linked Sites, or (iii) reference to or reliance on information contained therein.

Advertising Policy: Last Updated: November 10, 2020

To further our mission of providing sound mortgage education, we accept advertising under strict guidelines as set forth herein (“Guidelines”). We reserve the right to refuse any advertisement we believe is incompatible with our mission. We also reserve the right to refuse any advertisement we deem competitive or contrary to the best interests of the company.

The following Guidelines govern various aspects of advertising within the NAMP® network of Websites (the “Sites”). NAMP® has sole and absolute discretion with respect to interpretation and enforcement of this policy and all other issues associated with advertising and promotion on the Sites. NAMP® may change this policy at any time at its sole discretion by posting revised Guidelines.

NAMP® has sole discretion for determining the types of advertising and promotion that will be accepted and displayed on the Sites. The presence of an ad on our Sites or in e-mail communications does not imply endorsement of the advertised company or product. NAMP® is not responsible for the content or accuracy of third-party advertisements.

NAMP® will not accept advertising that, in our sole opinion, is not in good taste. We will not permit the placement of a) advertising for illegal or objectionable products or services, or b) advertising that is offensive to any individual or group of individuals based on age, color, national origin, race, religion, sex, sexual orientation, or handicap.

Advertising will not be accepted if it promotes any of the following: alcohol, firearms, ammunition, fireworks, gambling, pornography, tobacco, or the simulation of news or an emergency.

Various Sites may identify users by log in, cookies, or other Web identifiers. When applicable, pages, advertisements, and other content may be customized to provide content of interest.

NAMP® reserves the right to reject, cancel, or remove any advertising from our Sites for any reason at any time. We will provide reasonable notice to the advertiser upon rejection, cancellation, or removal of any advertising.

It is the responsibility of the advertiser to comply with all applicable domestic and foreign laws and regulations. If NAMP® becomes aware of any breach or potential breach of any applicable law or regulation, or of these Guidelines, we may remove the advertising.

No advertising shall be permitted that may injure the good name or reputation of NAMP® or its family of brands.

GENERAL: Each party hereto may terminate this Agreement at any time for any reason. Notwithstanding the foregoing, all obligations which arose under this Agreement prior to its termination will survive termination, including but not limited to, all representations, warranties, and covenants and indemnification obligations of the parties.

By accessing this Web Site, you have directed your system to a computer located in the State of Florida. This Agreement and services rendered shall be deemed to have been entered into and performed at NAMP® company headquarters in the State of Florida, and all questions concerning the validity, interpretation, or performance of any of its terms or provisions, or any rights, or obligations of the parties hereto, shall be governed by and resolved in accordance with the laws of the State of Florida, without giving effect to the principles of conflict of laws. You agree that the state courts located in Broward County, Florida shall be the venue and exclusive proper forum in which to adjudicate any case or controversy arising either directly or indirectly, under or in connection with this Agreement in the court. You agree not to contest or challenge the jurisdiction or venue of the court. 

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, including without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in full force and effect.

This Agreement constitutes the entire Agreement between you and NAMP® with respect to the use of this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and NAMP® with respect to this Web Site. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

The rights and obligations under this Agreement may not be assigned, including by operation of law, without the expressed written consent of NAMP®.

Failure or delay in exercising any right shall not act as a waiver of any right, nor shall any single or partial exercise of any right preclude any other or further exercise thereof. No waiver of any of the provisions of this Agreement shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party marking the waiver. Remedies herein are deemed as cumulative and nonexclusive of each other.

Nothing contained in this Agreement shall be deemed to create, nor shall this Agreement be construed so as to create, a joint venture, agency or employment relationship between NAMP® and member client.

This Agreement shall be construed as though drafted by both parties and shall not be construed against or in favor of any party.

Captions and paragraph headings herein are for convenience only, and shall not be used in construing this Agreement.

Any rights not expressly granted herein are reserved.

MODIFICATION OF THESE TERMS, CONDITIONS AND NOTICES

NAMP® reserves the right, at any time and from time to time, to change the Terms, Conditions and Notices under which this Web Site is offered.

**LAST UPDATED 03/05/24**