NAMP® CERTIFICATION HANDBOOK

{ CODE OF ETHICS, POLiCIES, FAQ, DISCLAIMERS & REQUIREMENTS }

This is the National Association of Mortgage Processors® (hereinafter “NAMP®”) NAMP® Certification Handbook (hereinafter the “Handbook”). Students are asked to read & accept this Handbook before beginning the NAMP® Certification process. The Handbook outlines NAMP®’s expectation for Students and how they should conduct themselves in an ethical manner before beginning the NAMP® Certification process, during and after the NAMP® Certification process and after obtaining the NAMP® Certification. This handbook also covers the various policies, FAQ, disclaimers and requirements in obtaining a NAMP® Certification. 

BY REGISTERING FOR ANY NAMP® CERTIFICATION PROGRAM YOU HEREBY ACKNOWLEDGE YOU HAVE FULLY READ AND ACCEPT THE ITEMS FOUND WITHIN THE NAMP® TERMS OF USE AS WELL AS THE NAMP® CERTIFICATION HANDBOOK (AS IDENTIFIED BELOW). BY USING OUR WEBSITE AND SERVICES YOU ARE ACCESSING A COMPANY LOCATED IN BROWARD COUNTY, FLORIDA.

ELIGIBILITY REQUIREMENTS

To obtain a NAMP® Certification, the Student must meet the two (2) eligibility requirements set forth by NAMP® (as identified below), provide full payment of the NAMP® Certification fees and follow any other applicable requirements, as outlined in this handbook.

1. Government Issued ID: All Students pursuing NAMP® Certification must have a government issued ID which gets presented to the exam Proctor to verify Student’s identity. Note: NAMP® reserves the right to request additional documentation to verify identity.

2. Online Accessibility: All Students pursuing NAMP® Certification must have access to a computer (desktop or laptop) with internet access.

INTERNATIONAL STUDENTS

With the rising trend in mortgage companies opting to outsource loan processing & underwriting to remote contract employees & outsourced service providers based outside the United States, NAMP® will permit non-US Resident Students to attain NAMP® certification. Please keep in mind the course content for each CampusMortgage® training class (included as part of a NAMP® certification program) pertains only to U.S. mortgages and is based solely on US mortgage laws, regulations, guidelines, etc. (i.e. CFPB, TRID, HUD, FHA, VA, etc.). To help ensure NAMP® can validate a non-US Resident’s identity, NAMP® may require the Student provide NAMP® with additional documentation (i.e. copy of an electric bill, 2nd form of ID, etc.).

GENERAL EXPECTATIONS

1. Certification Requirements: The Student will not attain a NAMP® Certification until the following occurs:

   1. The Student must complete the required training classes through its training division, CampusMortgage®.

   2. The Student must pass a timed 1-hour timed online “proctored” exam. This exam consists of thirty (30) multiple choice/true & false questions.

   3. The Student must read & accept the NAMP® Terms of Use & NAMP® Certification Handbook.

2. Changes to Requirements: The Student acknowledges that NAMP® may change the initial Certification requirements and other criteria for Certification, or any aspect of them, at any time and in NAMP®’s sole and absolute discretion.

3. Compliance with NAMP®’s Code of Ethics: The Student must at all times comply with NAMP®’s Code of Ethics, as it presently exists and as NAMP® modifies it from time to time.

4. Student Representations: The Student will act with integrity in all communications with NAMP®. All statements and representations made by the Student, or on the Student’s behalf, in any communication with NAMP®, including in connection with the initial Certification requirements shall be truthful, accurate, and complete.

CODE OF ETHICS

1. Core Statement: The National Association of Mortgage Processors® (NAMP®), with a mailing address at Presidential Circle - 4000 Hollywood Blvd., Suite 555-South - Hollywood, FL 33021, proudly offers an educational “professional development” Certification program for aspiring Mortgage Processors nationwide. Believing in the worth and dignity of each Mortgage Processor, NAMP® recognizes the supreme importance of the pursuit of truth, devotion to excellence, and commitment to continuing education. NAMP® encourages accountability, trust, intelligence and integrity by all parties involved in the mortgage loan process. These parties include, but are not limited to: Borrowers, Sellers, Real Estate Agents, Loan Originators, Underwriters, Processors, Closers, Post-Closers, Brokers, Appraisers, Etc. Essential to these goals is the protection of freedom to learn and to underwrite loans, and the support of equal loan mortgage processing opportunity for all. NAMP® also recognizes the magnitude of the responsibility inherent in the loan process. The desire for the respect and confidence of one's colleagues, of borrower’s, of vendors, and of the fellow Students of the NAMP® community the incentive to attain and maintain the highest possible degree of ethical conduct.

2. Who Must Follow Our Code of Ethics?: We expect all of our Students to know and follow this NAMP® Code of Ethics. Failure to do so can result in disciplinary action, including revoking of the Student’s NAMP® certification. Moreover, while the NAMP® Code of Ethics is specifically written for NAMP® Students, we expect members of our extended workforce (teachers and independent contractors) and others who may be temporarily assigned to perform work or services for NAMP® to follow the NAMP® Code of Ethics in connection with their work for NAMP®. Failure of a member of our extended workforce or other covered service provider to follow the NAMP® Code of Ethics can result in termination of their relationship with NAMP®.

3. Preamble: The Code of Ethics of the National Association of Mortgage Processors® (NAMP®) applies only to Students who have registered for a NAMP® Certification and is enforceable solely by NAMP® and/or its affiliates. The primary purpose of this Code of Ethics is to support NAMP®’s mission, which is the advancement of knowledge and good practices in the mortgage processing profession. NAMP® can succeed in this mission only if it has integrity in the mortgage underwriting communities and with the general public and is viewed as a credible, objective and unbiased force whose statements, activities and relationships are beyond reproach. NAMP® recognizes that there are many ethical issues facing Mortgage Processors in the fields of mortgage underwriting which are not covered by this Code of Ethics. NAMP® has not attempted in this Code to set forth a position regarding all ethical issues which its Students may face in their day-to-day professional activities. Rather, the purpose of this Code is to speak to those ethical matters which bear directly on NAMP®'s educational mission and to those activities which relate to that mission.

4. Enforcement: In NAMP®, in its sole and absolute discretion, determines that a Student has violated the NAMP® Code of Ethics, NAMP® reserves the right to revoke a Student’s NAMP® Certification. NAMP® believes that this Code of Ethics must adapt as NAMP®'s needs and those of the mortgage processing communities which it serves evolve and change. As circumstances and needs change, NAMP® may determine need exists for NAMP® to alter this Code of Ethics. All Students are responsible to comply with any and all changes to this Code of Ethics are subject to revocation of their NAMP® Certification in the event a Student violates any version of this Code of Ethics. For this reason, NAMP® is committed to revising this Code of Ethics from time to time as circumstances warrant. And NAMP® welcomes comment and input from its NAMP® Students to help improve the NAMP® Code of Ethics. .

5. Commitment to the Profession: The mortgage processing profession is vested with a trust and responsibility requiring the highest ideals of professional service. In the belief that the quality of the services of the mortgage processing profession directly influences all parties involved in a loan transaction the NAMP® Certification shall exert every effort to raise professional standards, to promote a climate that encourages the exercise of professional judgment, to achieve conditions that attract persons worthy of the trust to careers in mortgage underwriting, and to assist in preventing the practice of the profession by unqualified persons.

6. In Fulfillment of the Obligation to the Profession, the Student…

   1. Shall not in an application for employment deliberately make a false statement or fail to disclose a material fact related to competency and qualifications.

   2. Shall not misrepresent his/her professional qualifications. 

   3. Shall not assist any entry into the mortgage processing profession of a person known to be unqualified in respect to character, education, or other relevant attribute. 

   4. Shall not knowingly make a false statement concerning the qualifications of a candidate for employment.

   5. Shall not assist a person or firm in the unauthorized practice of mortgage processing.

   6. Shall not disclose confidential information about colleagues, borrowers, vendors, or clients, obtained in the course of employment as a mortgage processor unless disclosure is authorized by such, or is required by law.

   7. Shall not knowingly make false or malicious statements about a colleague, client, borrower or vendor.

   8. Shall not accept any gratuity, gift, or favor that might impair or appear to influence professional decisions or actions as a mortgage processor.

   9. Shall not knowingly commit mortgage fraud of any kind.

EXAM POLICIES

1. NAMP® Exam Format: Each NAMP® certification program contains a timed 1-hour 30-question (multiple choice & true/false) online proctored exam — which is administered once the Student has completed the required CampusMortgage® training classes. The Student will need a webcam for the exam only and must show the Proctor proof of ID at time of exam.

2. NAMP® Exam Passing Score: The Student must get at least 75% of the exam questions correct to pass the NAMP® Certification exam.

3. Passed NAMP® Exams: Once the Student passes the NAMP® Certification exam, the Student can download their NAMP® Certification certificate as a PDF file. NOTE: The Student may not retake the exam if they passed the exam – exam retakes are only allowed if the Student fails the exam.

4. Failed NAMP® Exam Retakes: In the event the Student fails the NAMP® Certification exam, the Student may re-take the exam up to (3) times with a “cooling off” period of (14) calendar days between each failed exam. If the Student fails the exam three times, the Student must wait 1 year before the Student can re-register for the same NAMP® Certification -- the 1-year waiting period will start from the date of the third failed exam.

5. Ownership and Disclosure of NAMP® Exam Material: The contents of any NAMP® exam are the exclusive property of NAMP® and are protected by trade secret, contract, copyright, and other laws and this Agreement. NAMP® owns the exam questions and answers and the Student responses to the exam questions. The Student shall assign to NAMP® all rights the Student may have to any portion of the exam materials. The Student shall not copy or reproduce the exam materials, in part or in whole, by any means whatsoever, including memorization, note-taking, or electronic transmission. This prohibition includes reproduction orally, in writing, in any Internet “chat room or closed group,” message board, forum, or otherwise. Any unauthorized disclosure of exam materials may result in legal and/or disciplinary action against the Student.

6. Identification Requirements: The Student will scan and upload their ID within the CampusMortgage® Online Student Portal as “Assignment 1” of the NAMP® Certification process – the Student’s ID will be used to verify the Student’s identity. To take the online proctored NAMP® Certification exam, the Student must also present their ID to the proctor, via webcam.

7. Acceptable Forms of ID: The Student must furnish NAMP® and the online exam proctor with a positive proof of identity by presenting a valid, unexpired, government-issued ID with a photograph and signature. The name on the ID must match the Student’s name as it appears within their CampusMortgage® Online Student Portal. The following are approved forms of ID:

   • Government-Issued Passport/Passport Card

   • Government-Issued Driver’s License or Identification Card

   • Government-Issued Driving Learner’s Permit

   • U.S. Military ID, U.S. Permanent Resident Card (Green Card)

   • U.S. Department of Homeland Security-issued Employment Authorization Card

8. Post-Exam Policy: Once a Student completes the NAMP® Certification Exam, NAMP® will not provide the Student with a copy of the exam; nor, provide the Student with any of the correct or incorrect answers.

9. NAMP® Exam Wrongful Acts: The Student shall not engage in any Wrongful Acts (as described below). In the event of an actual or potential Exam Wrongful Act, NAMP® has the right to terminate Student’s Exam, not score the Student’s Exam, or void or withhold the Student’s Exam result. A Wrongful Act is any activity or conduct that violates the Exam Policies or otherwise compromises or attempts to compromise the reputation, integrity, validity, or security of the Exam. An exam Wrongful Act includes conduct occurring before, during, and after the administration of the exam; and includes, but is not limited to:

   1. Receiving assistance on the exam, including attempting to communicate with other persons;

   2. Taking part in an act of impersonation or other forms of cheating or misrepresentation;

   3. Failing to follow the directions of testing personnel before, during, or after the exam (i.e. not showing the Proctor your identification card to verify your identity);

   4. Taking photos of the exam;

   5. Asking for, receiving, or using unauthorized exam questions or exam prep materials that violate NAMP®’s copyright when preparing for the exam;

   6. Disclosing exam material to others;

   7. Failing to comply with NAMP®’s Terms of Use & Code of Ethics;

   8. When taking the exam, speaking to or receiving aid from other individuals;

   9. Engaging in any other conduct that could be considered by NAMP®, in its sole discretion, to compromise or attempt to compromise the reputation, integrity, validity, or security of the exam;

   10. Altering exam results issued by NAMP® and/or misrepresenting pass/fail results;

   11. Altering any documentation issued to Student by NAMP® or its testing partner in connection with admission to the exam;

   12. Falsifying or misrepresenting information in connection with the exam;

   13. Disclosing, publishing, reproducing, or transmitting the contents of the exam, in whole or in part, in any manner or by any means, for any purpose;

   14. Retaining the exam questions or disclosing the exam questions in whole or in part to any other person or entity;

   15. Attempting to give or receive assistance, or otherwise communicating in any form with another person or entity about the exam during the exam administration; and

   16. Failing to cooperate with any NAMP® investigation into possible exam fraud.

GENERAL POLICIES

1. Use of NAMP® Logo & Name on Promotional Materials: The Student is not permitted to use the NAMP® logo/name on any promotional materials (i.e. business cards, websites, brochures, online/print advertising, etc.). However, the Student may list their active NAMP® Certification on their resume, LinkedIn.com profile or any other professional profile or bio. For example, the Student may add the NAMP® Certification acronym to their LinkedIn.com profile name (for example, John Smith, NAMP®-CMLP®). The Student may also add the NAMP® Certification to their LinkedIn.com "Certifications" section of their profile, i.e. Certified Master Loan Processor (NAMP®-CMLP®).

2. 1-Year Access: Once a student enrolls, the student will have one year of access to the CampusMortgage® Online Training Portal & related services, which will start from when the student first logs into the CampusMortgage® Online Training Portal — not from date of purchase. This one-year period applies to the webinars, course materials, exams and customer support.

3. No Job Placement Provided: For those Students who are seeking to find a job within the mortgage industry NAMP® does NOT provide job placement assistance of any kind. Aside from the current state of any given job market, there are many other factors that go into the Student securing a job after obtaining NAMP® Certification — which are out of NAMP®’s control (i.e. the Student’s professionalism, interpersonal skills, enthusiasm, employment track record, etc.). With this is mind, NAMP® does NOT provide job placement assistance, nor guarantee the Student will find a job.

4. NAMP® Certification is Not State or Federal Issued: All NAMP® “professional development” courses are not required by any state. These NAMP® “professional development” courses are designed to help you advance your career, grow your business and make the commitment to lifelong learning. All NAMP® Certification programs are for “professional development” purposes only, and are NOT to be considered a State or Federal issued License or Certification. NAMP® Certification has no effect on state professional licensure requirements, if any. It is advised that Students seek guidance from the appropriate licensing agency in your home state before beginning any academic program leading to licensure or certification. Although most employers do not require a “professional development” Certification to secure employment or for career advancement, we have been in business since 2006 and are considered by many mortgage professionals to be a leading provider in mortgage processing education and certification.

5. NAMP® Certification Revocation: NAMP® reserves the right, at any time and in NAMP®’s sole and absolute discretion, to revoke the Student’s NAMP® Certification for reasons including (but not limited to):

   1. violation of the NAMP® Code of Ethics;

   2. expiration of NAMP® Certification;

   3. cheating on a NAMP® exam;

   4. aiding in the cheating of a NAMP® exam;

   5. disclosing NAMP® exam questions or answers to a third party;

   6. misrepresenting their NAMP® Certification.

6. Yearly Re-Certification: The Student must re-certify each year to keep their NAMP® Certification active, and as such, the Student will have the option each year to renew their NAMP® Certification. If the Student chooses to do so, a $299 re-certification charge will apply each year; at which time, the Student will be required to take a new timed 1-hour online proctored exam. The $299 recertification charge will provide the Student with 1 year access to an updated version of the required NAMP® Certification training classes conducted by CampusMortgage®. Note: The updated version of the required NAMP® Certification training classes conducted by CampusMortgage® typically only contain minor changes from the previous year since mortgage regulations, laws, forms, guidelines, etc. do not necessarily change from year to year.

7. Hold Harmless/Indemnification: By proceeding forward with obtaining any NAMP® Certification, the Student hereby acknowledges and agrees to indemnify and hold harmless NAMP® and its employees, officers, directors, trustees, shareholders, affiliates, and agents (as it relates to the Student’s NAMP® Certification) from and against any and all liabilities, actions, claims, damages, costs, losses, and expenses, including, without limitation, reasonable attorneys’ fees & costs, arising out of (a) any negligent act or omission by Student, or (b) any breach by Student of any item contained in the NAMP® Code of Ethics. This indemnification shall remain effective indefinitely and shall not terminate with the expiration or termination of the Student’s NAMP® Certification.

8. Trademark: Except as provided in item 1 in the above “General Policies” section, the Student is not authorized to use any NAMP® trademarks, service marks, or logos. The Student may not use those marks until the Students certification is attained and a misrepresentation or an omission of any material fact is cause for denial or revocation of any right the Student may have to use the NAMP® Certification marks. The Student’s use of any of the Certification Marks prior to receiving a NAMP® Certification constitutes infringement of NAMP®’s rights, and NAMP® is entitled to pursue all legal and equitable remedies for such infringement.

FREQUENTLY ASKED QUESTIONS

1. Are NAMP® Certification Programs State or Federal Issued? No. All NAMP® certification programs are for “professional development” purposes only, and are NOT to be considered a license, nor a State or Federal issued certification.

2. Do Employers Recognize NAMP® Certification? Yes. However, it’s important to note you’ll inevitably encounter employers who feel a Certification is “just a piece of paper” since it does not factor in a candidate’s professionalism, employment track record, enthusiasm, interpersonal skills, etc. Having said that, according to a survey conducted by Indeed.com regarding NAMP®-CMLP certification: 1) 60% of job seekers said the "help my career progression" was the biggest reason for earning their Certified Master Loan Processor, 2) 60% said earning their Certified Master Loan Processor helped them make more money, 3) 60% said earning their Certified Master Loan Processor helped them get a job and 4) 80% said they would recommend a family member or friend earn their Certified Master Loan Processor. If your goal is to find a mortgage job or obtain a promotion at your current job, we can say our “professional development” Certification can help to make you more marketable. In fact, over the years we have worked with most of the major banks & lenders across the United States to train/certify their internal staff, and we consistently receive positive feedback — with a high rate of returning customers. Furthermore, many recruiters and hiring managers value our Certification because it helps to validate a candidate is updated on mortgage guidelines/regulations and has acquired the necessary processing skills needed to make a smooth transition into the mortgage profession. From our perspective, we feel without getting updated on mortgage regulations/guidelines and without obtaining mortgage processing knowledge from a targeted training/Certification program, you’ll often risk being viewed as a non-plug ‘n go candidate by prospective employers.

3. How Often Are Your Courses Updated? Mortgage regulations & guidelines can change throughout the year. With that said, we make every effort to keep our Students updated and do this in a variety of ways. We start with an annual review of each course to determine if full, partial or no revamping is needed, and will revise the course(s) once a year accordingly. We also include source links within each presentation, so Students throughout the year can get updated on their own. We may also put together a supplemental “update” webinar when a MAJOR rule change occurs. For example, we published an “update” webinar when the DODD/FRANK Act first came into law because the new law required major guideline changes which affected the entire mortgage industry. Finally, we post weekly training videos and articles within our weekly e-newsletter, The Mortgage Standard, which often cover breaking mortgage news & proposed legislative changes.

4. Can Students Ask Questions Directly to the Instructor? We do not permit Students to ask questions directly to the instructors. However, we do include source links within each presentation, so Students can gain further clarity on particular topics and get updates throughout the year on new rule/guidelines changes, etc.

DISCLAIMERS

1. Training & Certification Disclaimer: NAMP® is a Florida corporation, and all training & Certification offered through NAMP® is for "professional development" and is further for informational purposes only (not to serve as licensure training or legal advice). Obtaining NAMP® Certification does not imply the Student is an "expert" or "licensed" in any mortgage related field -- it simply means the Student has taken online training classes and passed a 1-hour timed online proctored exam. It also does not guarantee the Student will find a job. NAMP® does not provide job placement assistance. NAMP® is not owned, operated or affiliated with HUD, FHA, VA, State Government or Federal Government in any way. The NAMP® Certification is not a local, State or Federal Government issued Certification. NAMP® reserves the right, at any time, to strengthen and enhance the NAMP® Certification by changing curriculum and/or discontinuing any of the training classes included in the NAMP® Certification. NAMP® also reserves the right, at any time, to change the NAMP® Certification process and/or discontinue the NAMP® Certification altogether.

2. NAMP® Certification is NOT a License: NAMP® Certification is strictly a “professional development” training program – not a license.

3. Disclaimer of Liability: With respect to documents and information available from NAMP®, NAMP® does not make any warranty, expressed or implied, including the warranties of merchantability and fitness for a particular purpose arising out of the use or inability to use the documents and/or information provided by NAMP®. NAMP® further does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

4. Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by NAMP®

5. Disclaimer for External Linkages: NAMP® neither endorses links nor approves of links to external sources. External links are made available for the convenience of the Student. NAMP® takes no responsibility for a link's operation or content.

6. Disclaimer: NAMP® is not owned, operated or affiliated with HUD, FHA or the Federal Government in any way.

REFUND POLICY

No refunds or credits will be issued if a student and/or customer has, AT ANY TIME, logged into any recorded webinar course, or downloaded any course materials or requested a Certificate of Completion for the course/certification/bootcamp/bundled package purchased. If a student and/or customer has not logged into a recorded webinar course, or downloaded any course materials or requested a Certificate of Completion, the customer is entitled to a full refund (minus a $75 administrative cancellation fee) provided a refund request is received in writing or via e-mail by NAMP® within (5) calendar days from the date of purchase. If a refund is issued to a customer, the customer will not be permitted to repurchase any NAMP®/NAMU®/CampusMortgage® product from NAMP®/NAMU®/CampusMortgage®, or its affiliate resellers. NOTE: there are no refunds on corporate sponsorship packages that include advertising, “brand awareness” initiatives, email marketing, banner ads, etc.

**LAST UPDATED 03/05/24**